CCDM App Support
How can we help?
Welcome to CCDM App Support.
CCDM is a gamified community participation app that allows members to take part in activities, complete quests and challenges, earn virtual Coins and XP, manage virtual items, customize their profiles, view rankings, participate in Clans, and stay up to date with CCDM announcements and events.
If you are experiencing an issue with the CCDM App or need assistance with your account, please contact our support team.
Contact Support
- Phone:
- +1 949-996-4242
When contacting support, please include the following information when possible:
- A brief description of the issue
- Your device model
- Your iOS or Android version
- Your CCDM App version
- Any steps that reproduce the problem
- A screenshot of the issue, if applicable
Account & Sign-In Help
If you are having trouble accessing your CCDM account, we can assist with:
- Email and password sign-in issues
- Account registration
- Password recovery
- Verification issues
- Graduation year or profile information
- Logging out of your account
- Account deletion questions
Forgot your password?
From the CCDM login screen, select Forgot Password? and follow the instructions to reset your password.
If you are still unable to access your account, contact: ccdm.development@gmail.com
Quests, Activities & Rewards
CCDM includes activities such as:
- Quests
- Daily Tasks
- Polls
- CCDM Blitz
- Reward activities
- Community events and announcements
If an activity is unavailable, does not update correctly, or you believe a reward or progress result is incorrect, please contact support with details of the activity and what occurred.
Some activities and content are configured and made available by CCDM administrators, so availability may change over time.
Virtual Coins, XP & Items
CCDM includes a virtual progression and reward system consisting of items such as:
- CCDM Coins
- XP
- Levels
- Virtual items
- Profile items and badges
- Activity rewards
CCDM Coins and other virtual rewards have no real-world monetary value and cannot be redeemed for cash.
The CCDM App currently does not offer real-money In-App Purchases or subscriptions.
If you experience an issue with your virtual Coin balance, XP, rewards, Shop purchase, Inventory, or profile items, contact CCDM Support.
Shop & Inventory
The CCDM Shop allows eligible users to obtain virtual items using CCDM virtual Coins.
Purchased virtual items can appear in your Inventory and, where supported, may be used on your CCDM profile.
For assistance with:
- Missing virtual items
- Shop transactions
- Inventory synchronization
- Profile item display
- Virtual Coin balances
please contact our support team.
Clans
CCDM includes Clan functionality that allows users to participate in approved community groups.
Depending on available functionality, users may be able to:
- Browse Clans
- Join or leave a Clan
- Create a Clan
- View Clan members
- View Clan rankings
- Manage supported Clan functionality
If you encounter inappropriate content, problems with a Clan, or issues with Clan membership, please contact: ccdm.development@gmail.com
Include the Clan name and a description of the issue where possible.
Trade
CCDM may allow users to send eligible owned virtual items to other CCDM users through the Trade feature.
Virtual-item transfers do not represent real-money transactions.
If an item transfer does not appear correctly or you experience another Trade-related problem, contact CCDM Support with the relevant details.
Announcements & Events
Announcements and event information displayed in CCDM are provided through CCDM services.
If you believe an announcement or event contains incorrect information, or content is not displaying correctly in the app, please contact support.
Delete Your Account
Account deletion is available directly inside the CCDM App.
To access it:
CCDM App → Profile → Delete Account
Follow the on-screen confirmation steps to request permanent deletion of your CCDM account.
Account deletion is intended to remove the CCDM account and associated app data according to CCDM's applicable account-deletion and privacy policies.
If you are unable to access the in-app deletion option, contact: ccdm.development@gmail.com
Privacy & Terms
For information about how CCDM handles user information and the terms governing use of the CCDM App, please review:
Feedback & Feature Requests
We welcome feedback that can help improve the CCDM App.
For:
- General feedback
- Feature suggestions
- Accessibility feedback
- Bug reports
- User experience suggestions
contact: ccdm.development@gmail.com
CCDM Support Contact
CCDM App Support
- Phone:
- +1 949-996-4242
- Website:
- https://ccdm.app
- Support:
- https://ccdm.app/support